Telehealth and Face-to-Face Services

ALL THE STAFF WORKING AT THE PRACTICE ARE FULLY VACCINATED FOR COVID-19

Telehealth Consultations       

UPDATE 26/8/2021: DUE TO HIGH COMMUNITY COVID-19 TRANSMISSION IN NSW, WE ENCOURAGE TELEHEALTH CONSULTATIONS WHERE POSSIBLE. MEASURES ARE IN PLACE FOR FACE-TO-FACE CONSULTATIONS WHEN NEEDED (see below)

The government has made changes to Medicare subsidised Telehealth consultations from 1st July.

As of 1st July 2021, Telehealth Consultations will no longer be routinely bulk-billed for all patients.

There is a time-based gap fee payable after the consultation, ranging from $35 upwards (in line with the cost of an equivalent face-to-face consult). Payment will be collected after the consultation over the phone. Medicare rebates will be processed online through our software for your convenience.

The Medicare rebate has been reduced for any telephone consults other than short ones. We suggest that if your consult will take more than 10 minutes that you book a video consult rather than telephone consult or you will be more out of pocket.

Mental health care plans and enhanced primary care plans can no longer be done by telephone consult.

Telehealth consultations via video are available for all appointments including mental health care plans and enhanced primary care plans.

Please call reception on 02 9688 6678 for more information.

Face-to-face Consultations 

ALL THE STAFF WORKING AT THE PRACTICE ARE FULLY VACCINATED FOR COVID-19

UPDATE 26/8/2021:  FACE-TO-FACE CONSULTATION PROCEDURE

  • A Telehealth consultation may be required to determine the need for a face-to-face consultation and/or to reduce the length of a face-to-face consultation
  • A negative COVID-19 test 2-3 days before the appointment is required for
    • people with upper respiratory tract symptoms
    • patients from LGAs of concern
  • A negative COVID-19 test 2-3 days before the appointment may be required for
    • new patients 
    • patients having a procedure/examination requiring more than 15 minutes
    • requested by your doctor based on their assessment of risk
  • Please call reception and wait in your car on arrival
  • To minimise your time inside the practice, your doctor will speak to you on the phone or via video first
  • Indoor face-to-face contact for examination when indicated will be minimised to further reduce your exposure risk
  • Patients will be seen in the car park if appropriate
  • Masks are required.
  • NOTE: Injections can be given outside in the car park if appropriate

These procedures are in place to protect you, your family, other patients, the staff, and the wider community.

If you have any symptoms of a cold or flu such as fever, sore throat, runny nose, cough and shortness of breathplease get a COVID test as soon as possible.

To make an appointment please call on 02 9688 6678.